ITSM certification training is an all-inclusive program that delivers deep learning of: Various standards such as ISO/IEC 20000-1 and ISO/IEC 20000-2 and regulatory framework Core fundamentals of implementing and management of ITSMS, methodologies and approaches Interpreting the requirements of ISO/IEC 20000-1 specifically from an organization’s perspective Supporting an organization in planning, implementing, managing, monitoring and maintaining an ITSMS efficiently Best practices of IT Service Management System

ISO 2000 ITSM LI Training & Certification Courses

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The ISO 20000 (ITSM) Lead Implementer (LI) certification training provides a comprehensive skill set to establish, implement, manage, and maintain an organization’s IT Service Management System (ITSMS) based on ISO/IEC 20000 standards. This intensive certification course enables participants to gain in-depth knowledge of best practices in IT Service Management Systems, leading to continuous improvement of the organization’s IT processes, services, performance, and overall effectiveness.

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Course Description

Overview

The ISO 20000 (ITSM) Lead Implementer (LI) certification training provides comprehensive skills to establish, implement, manage, and maintain an organization’s IT Service Management System (ITSMS) based on ISO/IEC 20000 standards. This intensive training certification course enables participants to acquire thorough knowledge of best practices in IT Service Management Systems, leading to continuous improvement of the organization’s IT processes, services, performance, and effectiveness.

ITSM serves as a global standard for demonstrating and evaluating efficiency in supporting the implementation and management of IT Service Management Systems across enterprises. The course aims to elucidate ISO 20000 best practices, equipping participants to proficiently plan and implement ITSM processes. These processes include service delivery, planning and implementing recent and modified services, control, relationship management, release, and problem resolution.

Why ISO 2000 ITSM LI?

The ISO 20000 ITSM LI certification and training program is a comprehensive initiative designed to equip you with the essential skills needed to proficiently implement ISO 20000 standards across enterprises. The certification exam validates your practical expertise in this domain, ensuring credibility in your professional capabilities.

Through the ISO 20000 ITSM LI certification training offered by Training Clicks, you gain access to several benefits:

1. Specialization in implementing IT Service Management Systems in alignment with ISO 20000 standards.
2. Effective management of ITSMS within an organization.
3. Understanding the interrelation between ITIL, ISO/IEC 20000-2:2005, ISO/IEC 20000-1:2005, and other relevant standards.
4. Grasping the importance of compliance with regulatory requirements.
5. Implementation of ISO 20000 standards.
6. Development of expertise and competencies to advise organizations on best practices for ITSMS management.

Target Audience

This training is exclusively designed to help advancing the skills of: Members of the ITSMS teams ITSM Managers or consultants Advisors intending to accelerate their skills in implementing an ITSMS

Pre-Requisites

Basic understanding of ISO/IEC 20000 and extensive knowledge of principles of implementation

Course Objectives

Objectives

ITSM certification training is an all-inclusive program that delivers deep learning of:

Various standards such as ISO/IEC 20000-1 and ISO/IEC 20000-2 and regulatory framework
Core fundamentals of implementing and management of ITSMS, methodologies and approaches
Interpreting the requirements of ISO/IEC 20000-1 specifically from an organization’s perspective
Supporting an organization in planning, implementing, managing, monitoring and maintaining an ITSMS efficiently
Best practices of IT Service Management System

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